Frequently Asked Questions
Everything you need to know about your Mackintosh experience.
What is the signature bonded cotton used in Mackintosh coats?
Our signature bonded cotton, or 'Rubberised Cotton,' consists of two layers of cotton bonded together with a layer of rubber. This construction makes the fabric completely waterproof and windproof, a technique pioneered by Charles Macintosh in 1823.
How should I care for my rubberised Mackintosh coat?
Rubberised coats should not be dry cleaned or machine washed. To maintain the integrity of the bonded seams, simply wipe away dirt with a damp cloth and lukewarm water. Always hang your coat on a wide-shouldered hanger to maintain its shape.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns within 28 days of delivery, provided the items are in their original condition with all tags attached. Please ensure the garment is returned in its original packaging to prevent creasing during transit.
How do I determine my correct size?
Mackintosh coats typically feature a structured, tailored fit. We recommend referring to the specific size guide on each product page, which includes exact chest and length measurements for every size.
Can I track my order once it has been dispatched?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.